A video posted by creator Jasmin Harris shows customers arguing with staff at a Meineke Car Care Center in Las Vegas after paying $2,300 for repairs that remained incomplete.
In the clip the unidentified narrator says they went in for an oil leak and that "there was nothing wrong with my engine," while another person says they paid because they were told the work was finished; a tire was still being installed and the vehicle would not be ready until the next day.
A Meineke employee in the video acknowledges the customers' frustration but says a refund cannot be authorized until the district manager arrives in the morning. The post by Jasmin Harris, viewed more than 1.1 million times, highlights a dispute over communication and refund authority at the Meineke location.
Read the full article at motor1.com.
More automotive news: Latest car news