Social media user @hillboy901, who runs a landscaping business, said O'Reilly Auto Parts charged reasonable prices for upper and lower control arms and front brake pads but provided poor customer service, including calls that were answered then hung up and unfriendly counter staff.
He recorded a video of his visit that drew many comments from other shoppers saying auto-parts stores can be hit-or-miss depending on location, staff on shift and how busy a store is.
At O'Reilly Auto Parts and other chains, experiences can vary between locations, and the post highlighted common complaints such as receiving the wrong part or encountering unhelpful employees, especially when stores are understaffed or rushed.
@hillboy901 said he ultimately let the situation go but stressed that in-person service matters for repeat business, and commenters suggested asking for a manager, contacting company customer service, or trying a different store.
This summary is based on coverage by Motor1.
Read the full article at Motor1.
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