Rigo, a mechanic in Yuma, Arizona, says he turned down about $11,000 by directing a customer with a 2023 GMC Sierra Denali to the dealership after confirming the seized engine was covered under warranty.
In a video titled "Honesty Wednesday" with roughly 7,750 views, Rigo explained he and his team diagnosed the Sierra Denali and initially quoted about $11,000 for a new diesel engine, then ran the VIN and confirmed dealer coverage before starting work.
Rigo said the truck was towed to the dealer for repair at no cost to the owner and that he "lost $11,000" but gained a customer for life.
Consumer Reports found independent shops often outperform dealerships on trust, price and knowledge while recommending dealerships for warranty work, and a ConsumerAffairs survey reported 78% of drivers don't always trust mechanics and about 80% have felt overcharged.
This summary is based on coverage by Motor 1.
Read the full article at Motor 1.
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