KMA Auto, a dealership in Marietta, Ohio, said it contacted buyers to reissue paperwork after underreporting a trade-in value, which lowered the customers' monthly payment by about $40.
KMA Auto posted a TikTok in which an unnamed salesman walks the lot and recounts being asked to call the customers back; the video asked whether most dealerships would do the same.
Kevin Hall, proprietor of KMA Auto, told Motor1 in a telephone conversation he found "just an honest mistake" and that recalculating the trade produced the higher value.
Several commenters expressed skepticism, suggesting bank structuring or negative equity motives, while KMA Auto replied both customers had credit scores above 780 and "zero negative equity," though some viewers doubted the account's authenticity.
This summary is based on coverage by Motor 1.
Read the full article at Motor 1.
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