Rigo, a mechanic in Yuma, Arizona, told the owner of a 2023 GMC Sierra Denali with a seized engine to take the truck to the dealership after confirming the vehicle was still under warranty, avoiding an $11,000 out‑of‑pocket repair.
Rigo and his team had diagnosed the seized engine and initially quoted about $11,000 for a new diesel engine from the dealer plus labor and fluids, but he paused, called the dealer, had them run the VIN and arranged for the truck to be towed to the dealership at no cost to the customer.
Rigo said he effectively lost $11,000 in potential work but expected to gain a loyal customer, framing the decision as reflecting his shop’s honesty and values.
Consumer Reports found independent repair shops score higher than dealerships on trustworthiness, reasonable prices and mechanic knowledge, while noting dealerships are recommended for warranty and recall work; a ConsumerAffairs survey found many drivers distrust mechanics and report feeling overcharged.
This report is based on information originally published by Motor 1.
Read the full article at Motor 1.
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